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Jan
14
Russia#7 Server Network Issue -- SOLVED
Posted by Fakhirah F. on 14 January 2022 05:50 PM
Attention :Russia#7Server Network Issue -- SOLVED
 

Dear Valued Client,

Please be informed that, Our Russia#7 server currently having network intermittence. We’re checking on the issue with top priority to fix as soon as possible.

In this circumstances, you might not able to access your server. We’re expecting to fix the issue in next 1-2 hours.

We’ll update you, once your services are restored back with full capacity.

We apologize for the inconvenience.

Thank you for kind patience!

 
Best Regards,
Shinjiru Team.
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247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System
 
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Dear Valued Client,

Please be informed that, the issue not solved yet. We're putting full effort to fix the issue as soon as possible.

Estimated time to restore your service 2hrs from now. Should there be any additional delay, an update will be posted on 247livesupport.biz

We apologize for the inconvenience.

Thank you for your kind patience!

Thank you for kind patience!

 
Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System



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Dear Valued Client,

Please be informed that, the reported issue has been fixed. All of your services should be in place and running with full capacity now.

Kindly do not hesitate to address us, if you encounter any further issues with your VPS.

We apologize for the inconvenience.

Thank you for your kind patience!


Best Regards,
Shafiq F.
Level 1 Support Specialist
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247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System





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Jan
12
Urgent Router Firmware Upgrade Maintenance -- COMPLETED
Posted by Raffie M. on 12 January 2022 12:05 PM
ATTENTION: All Dedicated Server, VPS, Shared Hosting, Cloud, Colocation Customers & Server Administrators/Owners
 
Dear Valued Customers,
 
Please be informed that the Urgent Router Firmware Upgrade Maintenance successfully completed and the route has been revert back to normal.
 
If you have any issue which related to the maintenance, you may contact us via 247 LiveSupport.
 
We appreciate your patience and cooperation.
 
Thank you.
 
 
Kind regards,
Team Shinjiru
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System
 
=============================
 
Dear Valued Customers,
 
Please be informed that our Network Maintenance Team will be conducting an urgent maintenance to upgrade one of our Core Router firmware in Shinjiru AIMS Data Centre. The firmware upgrade is to enhance security and stability for our network.
 
Kindly note that the maintenance work will not impact your server(s) connection. Customer may resume their server(s) activity as usual.
 
The maintenance details are as follows:
 
=========
Maintenance Date: 19th January 2022
Maintenance Time: 04:00 – 09:00 (GMT +8)
Maintenance Window: 5 hours
=========
 
Your server will not be disconnected or shutdown during the maintenance period. However, there will be change of route toward your server(s) in order to remain the connection.
 
We apologize for any inconvenience caused by the Urgent Upstream Maintenance.
 
Thank you.
 
 
Kind regards,
Team Shinjiru
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247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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Jan
11
Discontinuation of Plesk Wordpress Hosting
Posted by Farah A. on 11 January 2022 02:16 PM
Dear Valued Customer,

Please be informed that we will be phasing out all the Plesk based Wordpress Hosting by the end of February 2022. In order to continuously offer reliable and stable services, we will migrate your accounts to our latest Wordpress Hosting Platform which runs on Linux CPanel. Over the last 4 years, all our customers have been using cPanel Wordpress Hosting and proven to be much stable.
Our System Administrator will be reaching out to all the affected customers to provide more details and the exact date of migration.

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

You may also reach us via Telegram https://t.me/ShinjiruHosting

Your cooperation and understanding are highly appreciated.

NOTE: If your account is no longer active on this server, kindly ignore this notice.
 
Sincerely,  
Farah A.
Technical Admin
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247 LiveSupport Department
* Thank you for using 247LiveSupport System *  

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Jan
5
Network DDoS Attack - RESOLVED
Posted by Raffie M. on 05 January 2022 05:22 PM

ATTENTION: Network DDoS Attack - RESOLVED

Dear Valued Customer,

Please be informed that there is a high volume DDoS attack to our network which affecting your connection to the server. We are pleased to informed that the attack successfully been mitigated.

We are monitoring the network for any anomaly activity and will take prone action to prevent further interruption. We are apologize for the inconvenient caused by this interruption.

Thank you.

Sincerely,

Raffie M.
Network Team
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247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


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Dec
23
Dear Valued Customer,
 
Please be informed, we have limited the 'maximum backups allowed per user' including all installation backups to two copies only per cPanel Account.
 
This auto backup is set to auto delete and retain only two copies at a time. From your softaculous page, you may choose the frequency of backup and rotation limit. 
 
 
 
 If you intend to keep the older copies of softaculous backup, we would advise you to download the backup copy to your local PC:
- Login to cPanel
- Click on Softaculous
- Click 'Backup and Restore'
- Select your installation and download the backup file.
 
At any time, you have the option to restore the website from a later date using our Jetbackup Software which can be found in your cPanel Account. 
 
Thank you for your cooperation and understanding.
 
Regards,
 

Shared Hosting Team

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* Thank you for using 247LiveSupport System *

 

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