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Oct
17
Shared Hosting 101.99.69.20 Issue - RESOLVED
Posted by Awang A. on 17 October 2019 02:01 PM
ATTENTION: All customers under shared hosting 101.99.69.20 (ayu.ip-asia.com)
 
Dear Valued Customers,
 
Please be informed that the shared server 101.99.69.20 is currently experiencing technical difficulties. Our system administrator is currently at the data centre in order to bring back the server.
 
Estimated time of completion is 3:00 PM (GMT+8)
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you require any assistance at all, please do not hesitate to revert back to us.
 
Thank you.
 
Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
UPDATE:
 
Our system administrator has found that the server is forcing for a hard disk consistency check. Thus we will need to extend the ETA for another 6 hours.
 
New estimated time to complete is 9:00 PM (GMT+8)
 
Thank you for your patience.
 
Sincerely,
Awang A.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *  

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services.
If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
UPDATE:
 
Our system administrator has found that the server is forcing for a hard disk consistency check. Thus we will need to extend the ETA for another 6 hours.
 
I would like to inform that the file system check has been completed. The server now is back online. Our system administrators are still in standby and checking for any issue that might occurred during the scanning.
 
If you are facing any difficulties, please kindly contact us via 247livesupport.biz
 
On behalf of the team, I'm sorry for the inconvenience caused.
  
Sincerely,
Awang A.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *  

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services.
If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 

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Oct
11
SCHEDULE MAINTENANCE on a Rack in MYC Datacenter - 26th October 2019
Posted by Fatihah B. on 11 October 2019 12:58 PM

ATTENTION:  MailBlast has been sent to all affected customers registered email address

 

Dear valued customers,

Please be informed that our Server Maintenance Team will be conducting a scheduled maintenance on a rack in MYC Network Datacenter.

Maintenance details are as follows:
 
Maintenance Date/Day : 26th October 2019/ Saturday
Maintenance Time: 6 pm - 03:00 am (GMT +8)
Maintenance Duration: 9 hours

The purpose of the maintenance is to perform changes to hardware infrastructure. There will be intermittent downtime during this maintenance not exceeding 8 hours within the maintenance window.

Please be advised not to perform any updates or changes on your server while maintenance work is in progress.

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

If you require any assistance at all, please do not hesitate to revert back to us.

Thank you.

 

Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 

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Sep
27
Urgent Maintenance on mail2.dynamail.asia - 28th September 2019 - COMPLETED
Posted by Fatihah B. on 27 September 2019 05:12 PM

ATTENTION:  MailBlast has been sent to all affected customers registered email address

 

Dear valued customers,

Please be informed that our Server Maintenance Team will be conducting an urgent maintenance on mail2.dynamail.asia.

Details of maintenance :-

Maintenance Date/Day : 28th September 2019
Maintenance Time: 10:00 pm - 11:59 pm(GMT +8)
Maintenance Duration: 2 hours

The purpose of the maintenance is to perform minor update to the latest release of SmarterMail v16. There will be intermittent downtime during this maintenance.

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

If you require any assistance at all, please do not hesitate to revert back to us.

Thank you.

Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
==========================================================

UPDATE :

Dear Valued Customers,

We are glad to inform you that the said maintenance has been completed.

Thank you for your patience.

Sincerely,

Uvaraj N.
Senior System Administrator
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *  


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